# Support Tickets

If you run into any issues or have questions about using Sphera Link, we offer a support system directly on Telegram to ensure you get the help you need. Here’s how it works:

1. **Submit a Ticket**: Simply type “/support” in the chat or access our support bot [@spheralinksupportbot](https://t.me/spheralinksupportbot) and you’ll be directed to open a support ticket.
2. **Response Time**: Our support team is always on standby, ensuring a quick response to any issues or questions you might have.
3. **Track Your Ticket**: You’ll be able to track the status of your ticket directly through Telegram to ensure transparency and timely resolutions.

Whether it’s a technical issue, a question about how to use the platform, or anything else, our team is ready to assist you.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sphera.link/getting-started/support-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.